Fortexa ERP
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Refund and Return Policy

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Responsible entity and jurisdiction

Fortexa ERP is operated by CLOUDTEXA SOLUTIONS, S.R.L. (RNC 133627515), located at George Washington No. 508, sector Gazcue, Santo Domingo de Guzmán, Distrito Nacional, República Dominicana. In this document, “Fortexa ERP”, “we” or “the Company” refer to that entity.

  • Legal name: CLOUDTEXA SOLUTIONS, S.R.L.
  • RNC: 133627515
  • Address: George Washington No. 508, sector Gazcue, Santo Domingo de Guzmán, Distrito Nacional, República Dominicana
  • WhatsApp: +1 (849) 485-9375
  • Email: info@fortexaerp.com

Governing law: this document and the relationship with the user are governed by the laws of the Dominican Republic. Any dispute shall be submitted to the competent courts of Santo Domingo, Distrito Nacional, unless mandatory law of the user’s country provides otherwise. Translations are provided for convenience; in case of discrepancy the Spanish version prevails.

Automatically translated with AI · The Spanish version prevails legally.

This Policy expands on section 9 ("Cancellation and Refunds") of the Terms of Service of Fortexa ERP (CLOUDTEXA SOLUTIONS, S.R.L.) and applies to all subscriptions, verticals, and consumption services contracted through the platform. Amounts are expressed in USD and are refunded to the same payment method used.

ConceptCancellationRefund
Monthly PlanCancel anytime; access continues until the end of the paid cycle.Non-refundable once the cycle has started.
Annual PlanCancel anytime; access continues until the end of the paid period.Prorated refund for unconsumed full months if requested within the first 60 days of the cycle.
Early RenewalRemaining days are kept and added to the new period.Governed by the plan rule (monthly/annual) counted from the start of the new cycle.
Additional Users / ModulesCan be reduced for the next cycle.The portion of the current cycle is not refunded.
Banking API ConsumptionConnections, synchronizations, and queries already executed.Non-refundable in any case: the cost is incurred with third parties at the time of consumption.
Duplicate Charge or Technical ErrorVerification within ≤ 5 business days.Full refund of the erroneous charge.

1. Subscription Cancellation

The Client may cancel their subscription at any time from Subscriptions in the company dashboard, without penalty. Cancellation stops future renewals; access to the platform and data is maintained until the already paid expiration date. After expiration, the account enters read-only mode for 30 days, and data is retained in accordance with the Backup and Recovery Policy and applicable tax deadlines.

2. Monthly Plans

Monthly plans are non-refundable once the billing cycle has started. Upon cancellation, the service remains available until the last day of the paid month, and no new charges are generated.

3. Annual Plans

Annual plans may request a prorated refund for unconsumed full months, provided the request is submitted within the first 60 days from the start of the annual cycle. After this period, the annual payment is non-refundable; the Client retains access until expiration. The proration is calculated based on the annual price effectively paid, deducting any commenced months and any promotional discount applied when contracting in annual mode.

4. Early Renewal

When the Client pays for their renewal before the expiration date, the remaining days of the current period are not lost: the new period begins to be counted from the original expiration. For the purposes of this Policy, early payment is considered a new cycle and is governed by the rules of the corresponding plan (sections 2 and 3).

5. Charges for Banking API Usage and Consumption Services

Bank connections (Plaid, Belvo, or other aggregators), transaction synchronizations, balance inquiries, and any other service billed by consumption generate a direct cost to third parties at the moment they are executed. Therefore, charges for consumption already made are non-refundable, even if the Client cancels their subscription or stops using the connection. The Client can consult the details of each charge in the Consumption Wallet and disconnect their bank accounts at any time to avoid future consumption.

6. Additional Users, Modules, and Subsystems

Extra users, additional storage, and contracted subsystems (CONDO, CONSTRU, POS, Salud, Edu, Legal, etc.) can be reduced or canceled for the next cycle. The portion of the current cycle is not refunded.

7. Duplicate Charges and Technical Errors

If you detect a duplicate charge, an incorrect amount, or a charge after a confirmed cancellation, please notify us within the next 30 days. We will verify the case within a maximum of 5 business days and, if the error is confirmed, we will refund the full amount to the same payment method.

8. How to Request a Refund

  • Email: info@fortexaerp.com indicating company, RNC, invoice or receipt number, and reason.
  • WhatsApp: +1 (849) 485-9375.
  • From the platform: Subscriptions › Account Statement › Request Review.

Approved refunds are processed within 5 to 10 business days; the crediting time depends on the issuing bank. Referral credits and promotional balances have no monetary value and are non-refundable and non-transferable.

9. Chargebacks

We ask you to contact us before initiating a chargeback with your bank. An open chargeback without prior notification may result in temporary account suspension until the dispute is resolved.

10. Modifications

Fortexa may update this Policy; material changes will be notified 30 days in advance by email and on the platform, and will not affect previously submitted requests. Please also consult our Assistance Channels page.